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1# How a complaint is filed?
A complaint will be filed through the following channels:
• By website: consumer protection
• By hotline: (8007333)
• By “Your voice is heard” service: (0504321966)
2# What are the department’s procedures after receiving a complaint?
• The shop will be called by phone or by sending an employee
• Both parties are arranged to meet to hear their sayings, then the needful action is taken.
• The complaint is audited, then closed.
3# What are the appropriate times for filing a complaint?
• Official working hours are from 7:30 am to 2:30 pm.
• We have two services round the clock, namely: hotline, and “Your voice is heard” WhatsApp service.
4# What is the consumer protection policy
• It includes consumer duties.
• Refund and exchange policy.
• Consumer liability.
(The booklet is available in the consumer protection website)
5# What are the kinds of complaints that are considered among the competency of the consumer protection department?
شكاوى الضمانات
• Warranty complaints.
• Contracts complaints.
• Honesty and creditworthiness complaints.
• General complaints.
• Price complaints (a product’s price on the shelve not matching the price at the payment cashier)
