1# How a complaint is filed?

  • A complaint will be filed through the following channels:
  • • By website: consumer protection
  • • By hotline: (8007333)
  • • By “Your voice is heard” service: (0504321966)

2# What are the department’s procedures after receiving a complaint?

  • • The shop will be called by phone or by sending an employee
  • • Both parties are arranged to meet to hear their sayings, then the needful action is taken.
  • • The complaint is audited, then closed.

3# What are the appropriate times for filing a complaint?

  • • Official working hours are from 7:30 am to 2:30 pm.
  • • We have two services round the clock, namely: hotline, and “Your voice is heard” WhatsApp service.

4# What is the consumer protection policy

  • • It includes consumer duties.
  • • Refund and exchange policy.
  • • Consumer liability.
  • (The booklet is available in the consumer protection website)

5# What are the kinds of complaints that are considered among the competency of the consumer protection department?

  • شكاوى الضمانات
  • • Warranty complaints.
  • • Contracts complaints.
  • • Honesty and creditworthiness complaints.
  • • General complaints.
  • • Price complaints (a product’s price on the shelve not matching the price at the payment cashier)